This Contact Us page gives Dolfa pet bowl customers one verified place to find the store operator, support schedule, email address, telephone number, and physical business address.
OUR IDENTITY
Legal Business Name: 5 HARTZ LLCStore Name: Dolfa
Physical Business Address: 25301 Rancho Lane, Paisley, FL 32767, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@dolfa.shopBusiness Phone Number: +1 (239) 832-8642
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review. For a bowl question, identify the ordered SKU and note whether the request concerns capacity, material, base or stand parts, delivery condition, cleaning guidance, or a missing component.